Terms & Conditions of Ticket Purchase

Our website address is: https://www.wrayfest.co.uk

T & C’s for Wrayfest Events


Last updated: June 20, 2019

Wrayfest – Wraysbury’s Music Festival (“us”, “we”, or “our”) operates the Wrayfest – Wraysbury’s Music Festival website (the “Service”).

Terms and conditions of purchases will apply to all transactions placed online, via the Wrayfest website.
Please read carefully before placing any order. Possession of a ticket signifies an acceptance of these terms and conditions.
We will take reasonable care to ensure that all details, descriptions and prices appearing on the website are correct at the time when the information was entered. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not precisely reflect the position at the moment you place your order.

All prices are shown in pounds sterling (£) and there is no additional liability for VAT by the ticket buyer.

All credit / debit card transactions are subject to validation checks and authorisations by the card issuer, via our online ticket system.

E-tickets will be delivered, by email, as soon as possible. Whilst every effort is made to ensure that email delivery is made within reasonable timescales, we cannot be held accountable for non-delivery of tickets. If you do not receive your tickets, once completing checkout, please email us at info@wrayfest.co.uk, giving full details.   Tickets are subject to availability.
All ticket holders must show their ticket on arrival. Please ensure you bring your e-ticket information with you on the day.

Cancellation/Refund Policy
In the unlikely event of the cancellation of a Wrayfest event, all ticket holders will be refunded in full, including booking fees where applicable. Proof of purchase may be required.

Terms & Conditions of Festival Entry
Right of Admission
Wrayfest Committee and helpers reserve the right to refuse admission to the festival of any persons reasonably deemed to be a potential safety risk to themselves or others or that may affect the enjoyment of others and/or the running of the festival.
Persons will not be admitted who, in the opinion of festival authorities and/or designated representatives, appear to be under the influence of drink and/or illegal substances and/or are acting aggressively and/or are abusive. For security, all bags will be searched and entry will be denied if any of the following items are found: Weapons (including anything within reason that could be used as a weapon), alcohol, glass or glassware, recreational drugs.
Glass bottles, open fires, fireworks and illegal substances are strictly prohibited and are therefore not allowed onsite. No private sound systems will be permitted onsite. No video or tape recorders, professional photographic equipment or laser pens will be permitted onsite.
Wrayfest  do not accept responsibility for any loss or damage of personal belongings.
Wrayfest outlets will be operating the Challenge 21 initiative which aims to cut down on underage alcohol sales. Anyone who looks under 21 will be asked to prove that they are over 18 with ID. Anyone failing to provide adequate ID will be denied alcohol at the bar.
Stewards will be patrolling the festival arena and will report any under age drinkers and/or those who they believe to be under age to their appropriate supervisor and those persons may then be escorted off site.
Children under 16 must be accompanied by a ticket holding adult.

Wrayfest is subject to license by Windsor and Maidenhead Borough Council.   

Please note:  All Wrayfest Outlets will be operating the “THINK 25” initiative, which aims to cut down on under-age alcohol sales.  Anyone that looks under 25 will be asked to prove that they are over 18, by showing ID.  Anyone failing to provide adequate ID will be denied alcohol at the bar.

Whilst every effort is made to ensure the full advertised programme is maintained, the organisers reserve the right to add, withdraw or substitute artistes, and to vary the advertised programme and running times if necessary, without prior notice

Dogs and other animals are not permitted at the event.

Strictly no trading is permitted within the festival arena without prior written consent.

Data Protection Act

Wrayfest will collect and store data about you to allow us to process and fulfil any ticket order requirements and secondly to provide you with the best possible service. Wrayfest do not disclose this information to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Wrayfest reserves the right to amend it’s terms & conditions relating to festival entry and ticket purchasing at any time and in accordance with all relevant laws and consumer rights.